Terms Of Service

TERMS OF SERVICE

(a) Your Responsibility: While Isime will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing Isime to perform diagnostic, repair, or other services on your laptop/desktop computer and/or other computer related equipment, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that Isime shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data, or files.

(b) Diagnostics and Repairs: Isime will attempt to diagnose your laptop/desktop computer and/or other computer related equipment problem, provide an estimate of applicable service fees (plus parts if required), and then provide you with a repair solution. In certain cases, however, diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(c) Service Fees: You acknowledge that labor rates apply to each repair component and do not include the cost of parts. If Isime is successful in providing a repair solution you understand that the minimum labor/service fee is $50.00. You further acknowledge and agree that Isime may provide free diagnostic testing of your laptop/desktop computer and/or other computer related equipment only if you agree to complete the recommended service at the price quoted. In the event that you should decline quoted service you agree to pay a service fee in the amount of $50.00 plus any possible shipping charges accrued. You agree to contact and discuss service options with Isime within 7 days from the date we receive your equipment. Once you provide verbal or electronic approval of service fees you agree to make payment for these fees within 7 days of the service completion date. If you later decline service you previously approved you agree to pay 100% of labor fees associated with this service plus a 15% restocking fee for any and all parts used to facilitate the repair. If Isime is unable to reach you via telephone or email within 7 days of the service completion date or within 7 days from the date we receive your equipment we will notify you via U.S. certified mail. Isime accepts no responsibility for any unclaimed goods left in our facility for which service fees are due and have not been paid within 14 days after Isime obtains a receipt indicating delivery or attempted delivery of the certified letter was made. I agree that Isime may dispose of or resell (to cover service fees) any unclaimed goods and hereby release Isime and waive any claims regarding such disposal or resale.

(d) Repair Turnaround Times: The turnaround times for Isime do not include shipping time in transit and reflect only actual time in shop. Turnaround time also depends on availability of parts. If required parts are not in stock the turnaround time will not start until parts become available.

(e) Your Responsibility Regarding Shipping: (1) Initial equipment shipment from you to Isime: It is essential that you properly package your equipment prior to shipment to us. If you are using your own packaging materials you agree to follow the packaging procedures and standards outlined by the shipper’s recommendations. You further agree that damages that occur during shipping will be sole responsibility of the shipping carrier and that Isime is not responsible for such damages. (2) Final shipment from Isime to you: Upon receipt of returned items from Isime you are responsible for inspecting and noting obvious damages to the package exterior to the delivery person at the time you accept the package. You must accept the package before you can make a damage claim. Where shipped items have received damages internally, you are responsible for reporting this damage to Isime within 24 hours after receiving the package at which time we will advise you on damage claim procedures. IMPORTANT: You must keep all packaging materials and have them ready for pickup and inspection by a shipper representative. DO NOT RETURN DAMAGED MERCHANDISE to Isime, a shipper representative must first validate the damage claim.

(f) Canceled Orders and Refund Policy: (1) Initial service requests: If you wish to cancel a service request you must do so before equipment is processed and sent. You agree that no refunds will be issued for shipping, containers, or express processing fees at any time once an order has been processed and shipped. (2) Return of service parts: All parts purchased and used to facilitate service that you authorize are non-refundable. If the parts are defective in any way and a warranty is included with these parts Isime will instead replace or repair the part as specified in the warranty agreement for that part. (3) Return of general merchandise: If you wish to return merchandise purchased from Isime not used to facilitate service on your computer, such as external accessories, etc, you agree to pay a 15% restocking fee. You further agree that any shipping and handling charges you paid for this merchandise are non-refundable and that return shipping charges are solely your responsibility.
SERVICE LIMITATIONS; LIABILITY

(a) LIMITATIONS TO SERVICE: ISIME INC RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY ISIME.

(b) FORCE MAJEURE: If Isime as ability to render repair services is impaired by you or circumstances beyond the control of Isime, Isime may choose not to provide or to discontinue services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Isime Inc total liability for damages related to its services is limited to the total amount you pay for the these services (plus parts if applicable), and you release Isime from liability for any indirect, incidental, special, or consequential damages. Isime IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

(d) LIMITATION OF LIABILITY DURING SHIPPING: Isime Inc uses a reliable shipping carrier and in most cases provides insurance for each shipment. Isime Inc is not responsible for damages that occur during shipping. However damages should be processed using the procedures set forth by your shipper. Isime will provide damage claim assistance provided you follow the damage claim procedures outlined in the terms of service section (e) above.
SERVICE WARRANTY

Upon completion of service all equipment will undergo a thorough quality assurance check. In the unlikely event you should encounter problems associated with the service that was performed on your equipment you agree to contact Isime within 7 days. A customer service representative will attempt to correct the problem via telephone or email, however if this is unsuccessful the representative may authorize the return of the equipment for a free follow up diagnostic service. You agree to pay all upfront shipping charges associated with returning your equipment to Isime, however if the problem is reported within 7 days from the date you initially received your equipment back, and the problem is found to be covered under our warranty policy, you may request to have these shipping charges credited to your account with a maximum credit of $20.00. You agree that shipping charges for any warranty service provided past 7 days from the date you received your equipment will be solely your responsibility.

If you are not satisfied with services received from Isime for any reason, please call (516) 654-4913 to speak with a customer service representative.